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AFTERSALES SERVICE ADVISOR

Aftersales Service Advisor

Pay: $25.00 an hour plus commission

Location: LYNDEN, WA

Aftersales Service Advisor

Full-Time  |  Starting at $25.00 per hour  |  Lynden, Washington

Build relationships. Help customers. Create opportunities. We are seeking a motivated, people-oriented Aftersales Service Advisor to stay connected with customers after the sale and help them get the most from their equipment. This is a new, proactive position designed to improve the customer ownership experience while identifying service, maintenance, warranty, insurance, repair, and equipment needs.

What You’ll Do

  • Proactively contact customers by phone, email, and text.
  • Schedule maintenance, inspections, and repair appointments.
  • Contact customers before warranty expiration to identify possible repairs that may be covered under warranty.
  • Follow up on insurance-related repair opportunities and open service recommendations.
  • Check in with customers after equipment purchases to ensure satisfaction and address concerns.
  • Provide seasonal and overdue maintenance reminders.
  • Coordinate customer needs and solutions with the Service, Parts, and Sales departments.
  • Maintain accurate records of customer conversations, follow-up activities, and scheduled work.
  • Learn the basic operation and functions of agricultural and construction equipment so you can better assist customers.
  • Build long-term customer relationships through consistent, professional follow-up.

What This Position Is—and Is Not

This is a customer-facing, office-based position—not a technician role. You will receive training and may operate equipment to learn its basic functions, but most of your time will be spent communicating with customers, organizing follow-ups, scheduling work, and coordinating with dealership departments.

Schedule & Location

  • Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch.
  • Primary work location in Lynden, Washington.
  • Occasional travel to Burlington, Washington, may be required.

What We’re Looking For

  • Excellent communication and customer service skills.
  • A self-motivated, positive attitude and strong work ethic.
  • The initiative to manage follow-ups and work independently.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Comfort using computers, phone systems, email, and basic office software.
  • An eagerness to learn about agricultural and construction equipment.
  • The ability to build trust and work well with customers and coworkers.
  • Professional communication in person, by phone, by text, and by email.
  • A valid driver's license and good driving record.
  • Ability to successfully complete a pre-employment drug screening.

No equipment-industry experience is required. We are looking for the right attitude, intelligence, initiative, and ability to connect with people. Paid training will be provided.

Compensation & Benefits

  • Full-time position.
  • $25.00 an hour plus commission.
  • Medical insurance benefits.
  • Paid time off and paid holidays.
  • Retirement benefits.
  • Paid on-the-job training.
  • Dedicated workspace, computer, and necessary tools provided.
  • Opportunities for professional growth and advancement within the dealership.

Why This Role Matters

You will be a key connection between our customers and our Service, Parts, and Sales teams. Your work will help customers protect their equipment investment, reduce unexpected downtime, and receive a better ownership experience—all while helping maintain a steady workflow for the Service Department.

Apply

If you enjoy talking with people, take pride in helping customers, and are ready to learn a new industry, we encourage you to apply. Please submit your résumé through Indeed or apply in person at our Lynden location.